HOW IT WORKS

FLOOR_STORY Selects _Chapter

Custom _Rugs

1. Play around with the size of existing designs (if there are multiple custom sections, they are based on different constructions for tufted, hand knotted and hand woven)

2. A PDF render (digital copy of the design) will be sent to you to sign off before the rug is put into production.

3. Custom rugs have a lead time of 12-18 weeks (depending on construction). You will receive a more precise lead time once we receive the details of your order.

4. UK tracked shipping is £25 per rug, for international shipping you will be quoted accordingly at the checkout.

5. You will see options for standard sizes along with our custom calculator where you can insert a specific size you would like the rug in. Please note for circular rugs the length and width will need to be the same measurement.

6. For rugs that exceed the maximum custom sizing, please get in touch directly as we will need to give you a special shipping quote.

7. For any rug shape, design or colour changes please get in touch with us directly or visit our bespoke rug page.

8. Please see here for our returns policy.